I’m so frustrated with the gutter cleaning company right now.
On May 29, I contacted them via their web form, and filled in a bunch of info. I said I wanted a cleaning, and gave VERY SPECIFIC details about a very simple repair that needs doing (*), a modification that the basement waterproofing company is going to do for the drain in another corner, and that I would like them to look it over to see if they recommend any repairs.
I get an email… that I need to call them to schedule. What’s the point of the web form then? I call them, and mention, again, cleaning and repairs. I got scheduled for a free estimate two weeks later.
The night before that’s supposed to happen, at 10:30 PM, I got a text asking if the gutters had leaf guards. No, they don’t. They said they would do their estimate based on the Google Maps overhead view “so I don’t have to wait to get my estimate.” Uh… hmm. I got that in email the next morning, and paid. Within a couple more days, the work was scheduled for the week July 14.
The day came, and I got a text saying the crew was running late on another job and had to reschedule, this time for July 23. They’d arrive somewhere in a window of noon to 3PM. A couple of days in advance, I get the same confirmation request I’ve now seen three times before (with no response to texting back “C”).
The day comes. Noon passes, and I haven’t been contacted. 1PM. 2PM. 3PM… dogs bark, and there’s a truck with the company logo sitting across the street. Okay.
Nothing happens for a while, I don’t hear anything. No banging around, nobody on the roof, no power washer, no text, no phone call, no knock on the door. But the dogs bark again… the truck is gone.
The next morning I get a call. Apparently, the guy said “repairs were needed” which apparently took him by surprise, and that a crew would come out NEXT week and I’d probably be contacted by someone else from the office. Which I was last night in a weird generic-sounding typo-ridden email from their… sales department?